The City and County of Denver approved a contract with Naviant, LLC for $1,226,034.00 to purchase, implement, and support the Hyland On-Base Records Request software. This software aims to replace the city's outdated system for handling citizen requests for DPD records, which has reached its end-of-life and presents significant security and regulatory risks. The new system is intended to improve functionality, efficiency, security, and compliance for both citizens and city employees, streamlining request and fulfillment processes, reducing processing times, and minimizing errors. The contract has an end date of 10-01-2030 and will be implemented through a phased approach to ensure a smooth transition. This initiative is part of a broader strategy to expand document processing capabilities across various city services.